Shipping & Returns
- Orders are processed the same day that they are received.
- If you would like to cancel your order or change details such as the address, it MUST be done the same day the order was made. If it is the following day, unfortunately nothing can be changed or cancelled as your order will have been processed.
PLEASE NOTE: Order processed does not mean it was shipped. It means that our system notified the manufacturer to package the product and send to the postal service to be shipped out.
- All order done before 8.00AM French time is shipped the same day.
- All orders are shipped maximum 24h after the purchase.
- All our packs are shipped from our global warehouse in China.
In rare occasions, customer may have to pay custom / duty fees. Dubranchet does not cover these fees.
Delivery time takes between 3 days and 20 days, depending on where are you in the World.
Delays may also occur as a result of International Customs Inspections. Your country's Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. The recipient takes full responsibility for your local Government's and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country.
Most orders will be delivered by your local post service as regular registered mail, (USPS for the United States, Royal Mail for the United Kingdom). If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected.
Delivery time per country (approximately)
All orders are shipped from our global warehouse in Hong-Kong.
- USA : 7 days
- Canada : 5 to 10 days
-UK : 3 to 7 days
- France : 8 days
- Belgium : 8 days
- Germany : 8 days
- Italy : 16 days
- Netherlands : 10 days
- Spain : 7 to 12 days
- Rest of Europe : 14 days
- India : 15days
- Hong Kong : 3 days
- Australia, NZ : 4 to 6 days
- Mexico : 10 to 25 days (depending on customs)
- Brazil, Argentina : 15 to 35 days (depending on customs)
- Saudi Arabia : 8 to 22 days.
- Qatar : 8 to 22 days.
- Rest of the World : 10 to 15 days
Please note, this are working days.
Our return policy is 30 days from date of receipt. Any qualifying order can request a refund within 30 days for any reason. Returns are at customer's expense.
The following items do not qualify for returns or refunds:
Items missing original packaging and or tags
Items shipped to the wrong address due to customer error when ordering
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start your return, please email us at email@example.com for more instructions.