FAQ (Frequently Asked Questions) – Dubranchet
Shop Today - Shipping Tomorrow !
Shop Today - Shipping Tomorrow !
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FAQ (Frequently Asked Questions)

Where are you based ? 

We are based in Paris, France ! Our team in working in offices in the heart of Paris. We send our sunglasses from our global warehouse in China. All models comply to international standards, UV protection.

Is it safe to order on Dubranchet.com ? 🔒

It is completely safe to order on Dubranchet.com. In the URL of the website, is appearing . This HTTPS is a proof that our website has secured informations from hackers. 
We don't have access to your credit card's data, and our payment providers Stripe and Paypal, are the safest in the world. 

Why should I pay in US dollar ?

We are an international brand, selling everywhere around the world. For technical questions, we can accept just one currency on our shop. The most accepted and known currency is the American Dollar, that's why we have chosen it. However no worries, if you pay 30$, you will get charged on your bank account at the exact amount in €, £, INR, RMB. So you can pay in $ even if you don't have an account with $. 

How can I track my delivery?

Once your order is shipped, you will receive an email with a tracking number. If for some reason you are not able to track it, please write at contact@dubranchet.com

Can I change my order ?

You can change the products your ordered if you write to us at contact@dubranchet.com within 12h after you made your order. (No online chat, for more efficiency)

Can I return my order if I don't like it ? 

You can return your order up to 15 days after receiving it. Please note that return is at customer's charge. Once you have returned the order, please provide a tracking number so we can properly follow it. As soon as we have received the pack and checked its conditions, you will receive a refund notification within 24h. 

Can I cancel my order?

After payment confirmation, canceling order is possible during next 24h ! If you decide to cancel your order, please write us on contact@dubranchet.com. (No online chat) Anyway we strongly advice to check your choice before confirming your order.

How long is the delivery?

Delivery time takes between 3 and 20 days, depending on where you are in the world. The average delivery time is 10 days. Depending on customs of some countries (Brazil, Argentina, Egypt) some deliveries can be longer.  

What if my product arrived damaged?

In this situation please write us direct email on contact@dubranchet.com, with your order number included in the e-mail. Join in the email photos of the damaged product. We assure you that we will do our best to solve problem ASAP.
If you have any other questions, do not hesitate to write us on contact@dubranchet.com, we will get back to you ASAP ! :)